If you would like to transfer money to our account, please refer to your contract number and vehicle registration so that we can properly apply the balance to your account. We know that coronavirus disrupts the lives of all human beings, but we want to assure you that we are doing everything we can to help you as this unprecedented situation evolves. We are currently seeing an unusually high number of requests and remain committed to processing them to provide the answers and support you need. We would like to thank you for your patience during this time, and for helping us, we ask you to contact only if urgent. If you have already done so, you can be sure that it may take a few weeks, but we will contact you, so there is no need to contact us again if your situation has not changed. Our phone lines remain open to vulnerable customers and key employees, and we`ve developed a variety of web forms so you can get in touch with us if you need help. All of these options are available below, as well as some complete FAQs that we often update to answer the most common questions. You can stay abreast of your agreement, wherever and whenever you want, by logging into your online account. From posting your agreements and updating your data to changing your payment date or even requiring a reminder, all at your own. Please ensure that you fill out your customer contract number at the top left of the SEPA collection form. You will find your customer agreement number on every correspondence you have received from Volkswagen Financial Services. If we have previously confirmed by email that you have met our eligibility criteria, we must now decide whether a deferral of payment is appropriate in their particular circumstances, for example.

B of the terms that remain on your agreement with us. We hope you will appreciate that we have received a large number of deferred payment requests and that we take them for some time, so please continue to carry with us, you do not need to contact us, your monthly payments will not be recovered in the meantime. If we believe that a deferral of payment is appropriate, we will contact you by email to submit to an amendment agreement setting out the conditions under which we are willing to process your application. At this point, you will receive further instructions and we will ask you to respond with your digital signature within 5 days so that we can complete your application. Please note that the bank account must be in the name of the holder of the financial contract. We want to keep your vehicle data up to date to keep your financing contract up to date. Don`t forget to log in to your account to update us with the new registration number. You`ve finally had the custom license plate you`ve always wanted. That`s good news.

If you want to cross the border your funded vehicle, there are several requirements that you must meet.